“I know it sounds like I’m fluffing here, but it’s amazingly efficient for what we do.”
Providing exceptional customer service at scale with CompanyCam.
Industry
Roofing
Location
Indianapolis
Customer Since
2020
Favorite Feature
Photos
The Problem
Maintaining exceptional customer service amid rapid growth
From an Indianapolis garage to one of the fastest-growing roofing businesses in the country, Bone Dry Roofing built its reputation on ensuring peace of mind, clear communication, and a smooth process for every customer.
As Bone Dry expanded from that one garage to 20 locations in 9 states, they needed a tool to help them maintain their exceptional level of service and detail with their customers while supporting the day-to-day operations of crews, managers, and partners in each market.
“I think it was really refreshing to people to have a whole package [of customer information] just right there at my fingertips.”
The Solution
Centralized, accessible photo documentation
Bone Dry rolled out CompanyCam across its network of businesses, and it began to have immediate benefits. One of the first places was in their sales process, which focuses on educating customers on the current condition of their roof and what the process of repairing it looks like, helping build trust with customers.
When a sales representative arrives at a property, they open CompanyCam and start capturing photos and videos of the property. While that’s happening, documents from the office and other software are feeding into the app so that when it’s time for the representative to present their findings to the customer, it’s all ready to go.
Then, managers in the office can double-check that it’s all done up to their standard and ensure that everything the production or repair crews will need is accessible.
“Not everybody wants to just hear what we have to say or see a text message. Seeing a photo of the condition goes a long way.”
Insights
Keeping crews and customers on the same page
By using CompanyCam as a main source of job site communication, internal communication at each location has improved. Teams are working more smoothly, fixing issues faster, and reducing the barriers of language differences.
With instantaneous photo documentation from CompanyCam, Bone Dry sales representatives can better hit their goal of day-of debriefs with customers (presenting their inspection findings and a quote for the job). And production teams can keep customers updated with periodic photos from their roofs.
Roofing companies don’t always have the chance to purchase software that supports their mission statement, but when they do, it makes a big impact: CompanyCam helps “ensure peace of mind” for Bone Dry and their customers by providing the visual proof of roof damages, fixes, and the progress along the way.
“You always get people that are a little reluctant to try something new, but I think once they saw how useful but simple it was to operate… People jumped right on board at that point.”
See CompanyCam in Action
Schedule a live walkthrough to see how it all works.
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