It’s no surprise that coordinating, managing, and keeping in contact with multiple crews creates a massive headache – heck, coordinating and keeping up in my family group text is pain, and that’s six people!
Driving to and from different job sites, getting stuck in traffic, sending out unanswered texts, pestering your guys to call you from the job – it’s just a crapshoot. Will anyone actually answer your call? Will the drive out to the site be a massive waste of your time?
Luckily for you, we’ve got a solution that makes communicating with your crews and staying on top of job progress a helluva lot easier.
1. Set a Standard Process for Jobs
First thing’s first, set up a standard process for your jobs using CompanyCam. By creating a checklist of photos to take as soon as a crew steps foot onto the job, you can ensure that every project you work on has a solid foundation to refer back to.
We created this 25 photo checklist for roofers, so take a peek and see if you can adapt it to work for your business!
2. Add Details to Project Notes
Now that your standard process is in place, add all the necessary details to your project notes. This is a great spot to drop any special instructions, door codes, or random things to be aware of when stepping onto the job. Everyone can view those notes and know exactly where to park, how to get into the job, and if Kujo is friendly or not.
3. Time Stamp Clock-Ins and Clock-Outs
Once you have your standard process in place, your project created, and your first 25 photos taken, use CompanyCam as a tool to clock in and out of each job. Have a designated member of your crew take a photo when folks arrive to get work started for the day and another when the crew leaves at the end of the day.
Not only does this allow you to check in and see when your crew is getting started, but it also acts as bonus liability protection for your company.
Say something got messed with overnight, but the homeowner sees it in the morning and blames your crew — because your guys took photos upon arrival and departure from the job, you can confidently say that your crew didn’t cause the damage and save you some cash from having to settle that dispute.
Something similar happened to Bernie Lawson and his building maintenance business. Read all about it!
4. Mention Crew Members on Specific Photos or Videos
Okay, so your crews are taking photos, clocking in and out, documenting measurements, and progress is happening. But then, someone runs into an issue.
Rather than calling your office or trying to explain the problem over a text or email, your crew can take a photo or video of what they’re running into, mention the exact person they need in the comments, and hash out the solution directly within the context of the issue. Think of all those family feuds you’ve seen under a Facebook status, but it’s work-related and actually productive.
5. Add Subtractors as Guest Users
Not the only folks working on the job? If you’re working with subcontractors, you can add them as guest users to the project and they’ll be able to see all the progress you’ve made, past issues you’ve run into, and things they should be aware of.
Need to hand the job off to someone else? You can easily create a gallery with select photos or share the full project timeline with them so they have the full scope of what your crew handled before they arrived — and of course, homeowners love seeing these too!
Working with outside contractors in CompanyCam has never been easier. It’s free for you (and them!), reduces the back-and-forth, and everything is in one place. It’s worth looking into!
Communicating with your crews doesn’t have to be a thorn in your side. Using visual-first, photo documentation methods like CompanyCam, keeping the context of the issues front and center, and developing standard procedures and processes are all massively helpful when dealing with one or 100 different crews.