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5 Steps to Improve Com­mu­ni­ca­tion with Your Crews

Tl;dr

Com­mu­ni­cat­ing with your crews doesn’t have to be a thorn in your side. Using visu­al-first meth­ods like Com­pa­ny­Cam, keep­ing the con­text of the issues front and cen­ter, and devel­op­ing stan­dard pro­ce­dures and process­es are all mas­sive­ly help­ful when deal­ing with one or 100 dif­fer­ent crews.

It’s no sur­prise that coor­di­nat­ing, man­ag­ing, and keep­ing in con­tact with mul­ti­ple crews cre­ates a mas­sive headache – heck, coor­di­nat­ing and keep­ing up in my fam­i­ly group text is pain, and that’s six people! 

Dri­ving to and from dif­fer­ent job sites, get­ting stuck in traf­fic, send­ing out unan­swered texts, pes­ter­ing your guys to call you from the job – it’s just a crap­shoot. Will any­one actu­al­ly answer your call? Will the dri­ve out to the site be a mas­sive waste of your time?

Luck­i­ly for you, we’ve got a solu­tion that makes com­mu­ni­cat­ing with your crews and stay­ing on top of job progress a hel­lu­va lot easier. 


1. Set a Stan­dard Process for Jobs

First thing’s first, set up a stan­dard process for your jobs using Com­pa­ny­Cam. By cre­at­ing a check­list of pho­tos to take as soon as a crew steps foot onto the job, you can ensure that every project you work on has a sol­id foun­da­tion to refer back to.

We cre­at­ed this 25 pho­to check­list for roofers, so take a peek and see if you can adapt it to work for your business!

Checklist

2. Add Details to Project Notes

Now that your stan­dard process is in place, add all the nec­es­sary details to your project notes. This is a great spot to drop any spe­cial instruc­tions, door codes, or ran­dom things to be aware of when step­ping onto the job. Every­one can view those notes and know exact­ly where to park, how to get into the job, and if Kujo is friend­ly or not.

Note Pad

3. Time Stamp Clock-Ins and Clock-Outs

Once you have your stan­dard process in place, your project cre­at­ed, and your first 25 pho­tos tak­en, use Com­pa­ny­Cam as a tool to clock in and out of each job. Have a des­ig­nat­ed mem­ber of your crew take a pho­to when folks arrive to get work start­ed for the day and anoth­er when the crew leaves at the end of the day. 

Not only does this allow you to check in and see when your crew is get­ting start­ed, but it also acts as bonus lia­bil­i­ty pro­tec­tion for your com­pa­ny. Say some­thing got messed with overnight, but the home­own­er sees it in the morn­ing and blames your crew – because your guys took pho­tos upon arrival and depar­ture from the job, you can con­fi­dent­ly say that your crew didn’t cause the dam­age and save you some cash from hav­ing to set­tle that dis­pute. Some­thing sim­i­lar hap­pened to Bernie Law­son and his build­ing main­te­nance busi­ness. Read all about it!

Time Clock

4. Men­tion Crew Mem­bers on Spe­cif­ic Pho­tos or Videos

Okay, so your crews are tak­ing pho­tos, clock­ing in and out, doc­u­ment­ing mea­sure­ments, and progress is hap­pen­ing. But then, some­one runs into an issue. Rather than call­ing your office or try­ing to explain the prob­lem over a text or email, your crew can take a pho­to or video of what they’re run­ning into, men­tion the exact per­son they need in the com­ments, and hash out the solu­tion direct­ly with­in the con­text of the issue. Think of all those fam­i­ly feuds you’ve seen under a Face­book sta­tus, but it’s work-relat­ed and actu­al­ly productive.

Comments

5. Add Sub­trac­tors as Guest Users

Not the only folks work­ing on the job? If you’re work­ing with sub­con­trac­tors, you can add them as guest users to the project and they’ll be able see all the progress you’ve made, past issues you’ve run into, and things they should be aware of.

Need to hand the job off to some­one else? You can eas­i­ly cre­ate a gallery with select pho­tos or share the full project time­line with them so they have the full scope of what your crew han­dled before they arrived – and of course home­own­ers love see­ing these too!

Work­ing with out­side con­trac­tors in Com­pa­ny­Cam has nev­er been eas­i­er. It’s free for you (and them!), reduces the back-and-forth, and every­thing is in one place. It’s worth look­ing into!

Add User

Com­mu­ni­cat­ing with your crews doesn’t have to be a thorn in your side. Using visu­al-first, pho­to doc­u­men­ta­tion meth­ods like Com­pa­ny­Cam, keep­ing the con­text of the issues front and cen­ter, and devel­op­ing stan­dard pro­ce­dures and process­es are all mas­sive­ly help­ful when deal­ing with one or 100 dif­fer­ent crews.

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