“Field-to-office relations have just been next level.”

Tri-Square Construction is a construction company specializing in design, cell tower construction, and emergency maintenance services of wireless communication sites. Founded in 2002, they’ve grown into a leader in the California and Nevada markets, with 60 employees managing more than two dozen daily projects.

Because of the multiple stakeholders involved in every job, this industry has always relied on photos to ensure quality control and accountability. Tri-Square’s documentation process revolved around crews capturing photos with digital cameras, which would get dropped off at the office at the end of the day, where the team would then manually upload and organize them on an internal server, and later, with native phone cameras and text/​email.

This process worked well enough, but it didn’t allow for quick field-to-office communication, so any missing photo documentation resulted in shuffling schedules, redeploying crews, eating extra equipment rentals, and, most importantly, not getting paid on time.

And as mobile tech advanced, carriers and owners required quicker turnarounds for proof of work — sometimes within 24 hours of crews leaving a job site. They began having techs upload photos to a Google Drive, but the process was clunky, and key photos were still missing.

The team was aware of CompanyCam. However, many carriers have their own required apps for submitting photos, so they didn’t want to add another. But after an especially bad project closeout with a lot of missing documentation, the Tri-Square team adopted CompanyCam as part of their process.

With photos instantly flowing from the field to the office, they can more quickly answer questions from technicians. More importantly, they can identify what photo documentation is missing that could cause a closeout package to fail.

All new hires are trained on how to use CompanyCam before they ever go up a tower, so that when they’re up there, they can work efficiently in and outside of the app. All employees can access past jobs to review and see how different carriers require work to be done. It’s become sort of a ​“social media feed” for the team:

“The guys can look back at past sites and say, ​‘I’ve only worked on an AT&T [tower] and now I’m at a Verizon.’ They can go through those [and] see other work, see how other people did it, and they’re tagging each other [to learn more about the job].”