Jeremy Mauck has been in roofing long enough to know that the work doesn’t end when you leave the job site. Customers make accusations. Insurance carriers need proof. Crews spread across multiple jobs need to stay coordinated. For years, Jeremy was trying to manage all of that with Google Photos folders and email attachments — and it wasn’t working.
“Either I couldn’t open it, or they couldn’t open it. It was a pain in the butt.”
Today, Jeremy uses CompanyCam to run documentation at Integrity Roofing, a storm restoration contractor serving the Hickory and Charlotte, North Carolina area. The difference, in his words, is that everyone is on the same page.
A Documentation Process That Was Working Against Them
Before CompanyCam, Jeremy’s photo workflow created more problems than it solved. He’d build a Google Photos folder, take photos in the field, compile a file, and send it off — only to find that carriers couldn’t accept encrypted folders or that email size limits made delivery impossible.
Getting photos to the right people meant driving out of his way, chasing down crew members, or manually forwarding files one by one. If a salesperson deleted photos from their phone, they were gone for good.
“Before CompanyCam, I’d have to drive two hours out of my way to get pictures.”
Keeping a Team with a Lot of Moving Parts on the Same Page
Integrity Roofing runs a full crew: salespeople, a supplement specialist, a quality control lead, a carpenter for gutter work, and an office team. Every one of them needs access to job photos at different points in the process.
With CompanyCam, Jeremy adds users across the whole team and every photo taken in the field is immediately visible to everyone who needs it. When insurance carriers ask for photos, the office pulls up the project, selects the right images, builds a PDF photo report, and sends it off — without any back-and-forth.
“It’s not like, ‘Hey, Michael, you need to take pictures and send them to Eric.’ Now Eric can get right on CompanyCam and see his photos himself. There’s no more running around.”
The platform has also changed how Jeremy’s sales team works with customers. While Jeremy is on the roof taking photos, his salespeople stand on the ground with the homeowner, showing them real-time photos from the inspection as they’re taken.
“The customers are usually pretty impressed by that.”
The False Claim That CompanyCam Settled on the Spot
The most consequential test of Jeremy’s documentation process came when a customer accused Integrity Roofing of damaging their driveway. It’s the kind of dispute that’s nearly impossible to resolve without proof — one person’s word against another’s.
Jeremy pulled up CompanyCam and showed the customer timestamped photos from the day of the inspection. The driveway was documented before any work began. The damage was already there.
“This photo was taken before the inspection and the driveway looked like this — so we didn’t create the damage.”
The photos closed the argument. Jeremy has since used the same approach in an active lawsuit, where CompanyCam’s timestamped record is serving as documented proof against a customer making false accusations.
“All photos are timestamped. You can tell your clients exactly when that photo was taken and what it showed.”
For roofing contractors navigating insurance claims and customer disputes, that timestamp is the difference between a he-said-she-said situation and a clear record.
Building Reports That Actually Get Delivered
The feature Jeremy relies on most is PDF photo reports. He selects the photos he needs, builds the report in the app, and sends it directly to the carrier or customer — no folder encryption issues, no email size limits, no bounced attachments.
“You go through, select pictures, create your PDF, and then you’re able to send it off to clients. It’s very easy and simple to do.”
For contractors still taking job site photos on personal devices and emailing folders to carriers, Jeremy’s message is simple: get off the fence.
“CompanyCam is the app you need. With CompanyCam you see everything — what’s going on, all your jobs, where your guys are. It’ll help everybody.”
Integrity Roofing has quickly become the go-to contractor for storm restoration claims in the Hickory and Charlotte area. CompanyCam is a big part of how they got there — and how they protect what they’ve built.
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