Premier Claims is a fully licensed and bonded public adjusting firm based in Omaha, Nebraska, working with homeowners, small businesses, and large corporations to maximize every claim filed. Now licensed in all 50 states, they advocate for policyholders against insurance companies every day.
Proper photo documentation is the backbone of that work. CompanyCam gave Premier Claims the centralized system they needed to do it right.
The Problem: No Centralized System
Before CompanyCam, Premier Claims cycled through Google Drive, Dropbox, and photos shared over text — with no reliable way to keep everything organized. Lines of communication crossed, documents went missing, and critical photos from the moment after a loss were nowhere to be found.
“We were constantly running into issues where we didn’t have the documents that we needed from the minute after the loss happened,” said Kyle Maring, senior advisor and adjuster.
The biggest issue, according to business development director Pate Smith, was one the whole industry shared: a lack of photo documentation.
Annotated Photos That Win Claims
After implementing CompanyCam, Premier Claims saw an immediate improvement in how claims were handled. Senior desk adjuster Jessica Randall recalled a specific moment when annotated photos made the difference.
Her field rep had circled damage on a photo and written “siding damage, left elevation” directly on the image. She brought it to the adjuster and the claim was substantiated on the spot.
“You really can win a claim based on photo documentation. It helps me better understand the claim and better explain it to the insurance company when I can send those pictures off.”
One Place for Every Photo
The transfer of photos from contractors to adjusters used to create constant friction. With everyone logging into one centralized platform, that problem disappeared.
“I constantly see problems being solved by CompanyCam, almost every single day,” said Maring. “When everyone can log into one centralized database it really makes it easy.”
All photos are stored securely in the cloud, easy to find, organized by project, and ready to send to adjusters or insurance providers at a moment’s notice.
A Repeatable Process
CompanyCam gave Premier Claims a standard, repeatable process for capturing and sharing documentation from the first moment after a loss. Every photo is tied to the right claim, annotated when needed, and accessible to everyone who needs it.
“When I found CompanyCam, the lightbulb went off and solved a lot of problems for us,” said Maring.
The Case for CompanyCam
For a public adjuster, the claim lives or dies on the strength of its documentation. CompanyCam made sure Premier Claims always has what they need — organized, accessible, and ready to present.
“For Premier Claims,” said Randall, “CompanyCam is extremely beneficial and helps us to really win claims.”
