Kitchen Tune-Up is a nationally recognized kitchen renovation franchise. Offering everything from simple cabinet refreshes to full kitchen upgrades, the independently owned and operated franchises operate in 40 U.S. states and Canadian territories, supported by the Home Franchise Concepts team.
As their service areas and calendars fill up, franchise owner-operators (aka Tunies) have seen a growing need for simpler ways to document their job sites before, during, and after work is completed, and to make sure that everyone from the customer to the subcontractor can access those updates when needed.
Nearly three dozen franchisees have added CompanyCam to their daily workflow to collect measurements, capture job progress, and sync their photos to their CRM, proposal, and scheduling software, ServiceMinder.
The Problem: Protecting Crews & Promoting Work
Kitchens are one of the most-used places in a home. Kitchen remodels are among the most expensive and visually impactful projects a homeowner can invest in.
And they aren’t just doing one job per week. They’re coordinating dozens of daily sales calls, service visits, and in-progress jobs and need to provide updates on them. With so many jobs in progress, it’s easy for photos, notes, and measurements taken during a sales walkthrough not to reach installation crews, or for photos captured by installers to get lost in a sea of doors and hinges on their camera roll.
When a customer claimed that a crew scratched a floor or dinged a wall, they wouldn’t have the backup needed to prove it wasn’t their fault: They were either buried in a text thread, didn’t have enough context, or were simply not taken.
At the end of the job, owners and crews would have to spend an unnecessary amount of time uploading photos (to Google Drive or ServiceMinder) or creating social media posts.
Streamlining Field-to-Office Communication
Since adding CompanyCam to their day-to-day operations, dozens of Kitchen Tune-Up franchisees have started to see the benefits. CompanyCam integrates directly with ServiceMinder: When someone in the office creates a new ServiceMinder appointment, a matching project is created in CompanyCam.
All photos and details captured during a sales walkthrough or service visit automatically sync back to the customer record in ServiceMinder, allowing office teams to see what’s happening in real time and use those incoming photos to turn around detailed, visual proposals in a few clicks. This seamless workflow also reduces the number of apps on-site crews need to work in, allowing them to focus on the customer and the job in front of them.
One owner mentioned that because all job site communication happens in CompanyCam for each project, they can “get their phone back” and won’t have to use their personal phone to store photos or work-related text threads.
Capturing Photos (and Protection) with Checklists
The projects the Kitchen Tune-Up team works on involve many details and steps that need to be documented.
Many of these franchisees have found CompanyCam Checklists to be an awesome tool for capturing all the details, from ensuring the right products are delivered and ready for crews to use to documenting pre-existing damage, installation progress, and any issues that may arise over the course of a job.
A project manager in the northeast market shared that checklists are one of his favorite features in CompanyCam. He creates detailed templates for his install crews to follow and assigns them to the crews before they arrive on site so they can review them. He also uploads any certificates or insurance, drawings, and measurements, so they have all the info they need to get right to work.
Some teams even export checklists and ask customers to sign off on them to prevent callbacks weeks or months later, claiming their team did or did not do something they were supposed to do.
Simplifying Marketing and Review Requests
Kitchen Tune-Up franchise marketing teams appreciate the marketing features available in CompanyCam. One owner told CompanyCam that, while they understand how important marketing is, it takes them more time to create it than they have available. That’s why these features have been helpful:
Before and After photos are high-impact content for them because customers will proudly share them on their social media accounts; they also help their next customers see what the project they’re considering could look like. With CompanyCam, they can create these in a few taps without switching to another app.
Google Review requests. Another owner shared that the ability to request reviews in CompanyCam allows them to put a bow on their final walkthroughs. After walking through all of the work they did, his field supervisors can simply send the request to customers (complete with pictures) and earn a new review before they pull off the curb.
The Case for CompanyCam
Kitchen Tune-Up and its sister brand, Bath Tune-Up, built a reputation on quality, trust, and communication. As they continue to grow into new franchise markets and take on thousands of active jobs, they’ve needed a documentation partner that works the same way for every franchisee, every subcontractor, and every customer, regardless of where the project is happening.
For dozens of franchisees, CompanyCam is becoming that trusted partner in setting project standards and delivering consistency at the scale they need.
Ready to tune up your workflow like Kitchen Tune-Up?
Start documenting your jobs today.
