We’ll let you in on a little secret. For SaaS companies, onboarding is crucial. We want to make sure our customers (you!) see value in the product and understand how CompanyCam is going to solve the problems you’re facing.
But the truth is, it gets harder before it gets easier with some software. You fork out dat cash with promises of more free time and less on your plate. But the reality is you won’t really be using it for 90 more days. First, you have to import data, create users, onboard your entire crew, move content, watch hours of videos and webinars — you get the point.
That’s not the case with CoCam. We designed our app with the saying “time is of the essence” in mind. Your guys can be on the roof or in a crawlspace when they download the app and be taking pictures within minutes.
But don’t take our word for it. Here’s what Jeff Petrucci, President of Bloomfield Construction and Restoration, had to say about his first experience. “It was very easy to get started with CompanyCam. As soon as we got through setting up an account, we were up and running with it. I cringe to think about the time I used to waste transferring photos from a chip and later from my iPhone to my server.”
With CompanyCam, all you need to do is set up an account, add your crew, and create a project — we’ll handle the rest. “The app adds the address. All I had to do was enter the customer’s name, and I created the job folder with one tap. I started taking pictures and they imported themselves to the job folder. No need to import from another source.” Jeff Cartledge, VP of Sales at Anderson Painting and Power Washing Corp.
Our app can do a lot on its own, but we’ll still be there for you (any Friends fans out there?) as you’re getting started. You can expect regular check-ins from your dedicated Customer Success Manager, along with CoCam tips and tricks straight to your inbox. Plus, you can sign up for classes that highlight specific features or workflows you might not know about.
Speaking of awesome resources, you can learn about projects, photos, sharing, and more with our crash course. All eight videos are five minutes or less so it’s something you can tackle while chowing down a PB&J over lunch.
Last but not least, our Support team is here to help. And no, you don’t need to schedule a time on their calendar or wait on hold to get your questions answered. Just scroll to the bottom of your home page and tap “Chat with Support” whenever you need a hand.
We mean it when we say we’ll save you an hour a day, every day. And that’s true starting day one. So if you’re looking for a better way to document jobs and communicate with your crew, without a grueling onboarding process, look no further.