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Com­pa­ny High­light: Pel­la Win­dows and Doors

We had the chance to go vis­it with Pel­la Win­dows and Doors here in Lin­coln, check out their ware­house, and see how they put Com­pa­ny­Cam to work for them. Vince Boulet, the trade gen­er­al man­ag­er for Oma­ha and Lin­coln, spent some time with us and walked us through how Pel­la uses Com­pa­ny­Cam to com­mu­ni­cate bet­ter with the con­trac­tors and builders they serve.

Vince works pri­mar­i­ly in the B2B area of Pel­la, sell­ing direct­ly to con­trac­tors. While Vince doesn’t inter­act with home­own­ers direct­ly, he under­stands how impor­tant doc­u­men­ta­tion and clear com­mu­ni­ca­tion are when work­ing on someone’s home.

When Pel­la decid­ed to imple­ment Com­pa­ny­Cam, they were most­ly con­cerned with get­ting ahead of poten­tial disputes.

Using Com­pa­ny­Cam for us was two fold,” explained Vince. We want­ed to get ahead of our prob­lems, issues, and chal­lenges to expe­dite recov­er­ies and take the oppor­tu­ni­ties that we can get with CompanyCam.”

Being able to show time-stamped proof of suc­cess­ful deliv­er­ies and hav­ing pho­to evi­dence that prod­ucts arrived undam­aged was huge for Pel­la. Hav­ing an orga­nized cat­a­log of all deliv­er­ies allows Pel­la to fix any issues that may arise in a more time­ly man­ner and can avoid the blame game and the he-said she-said that often accom­pa­nies disputes.

Hav­ing Com­pa­ny­Cam and hav­ing our guys be able to go around and say no, I installed all of this, took my pic­tures, time stamped it, this is when every­thing was in,’ real­ly allows us a plat­form to say we did what was need­ed,” said Boulet. This just helps us and all of our cus­tomers have some accountability.”

In addi­tion lia­bil­i­ty pro­tec­tion, Pel­la has found a great use for Com­pa­ny­Cam as way to hold their own crews more accountable.

Like a lot of com­pa­nies, we strug­gle with account­abil­i­ty,” said Vince. When you’re in the field, and you’re required to take pic­tures of your prod­uct and your work there’s a lot of pride behind that, and there’s gonna be a lot of account­abil­i­ty behind that.”

Beyond account­abil­i­ty, Pel­la has found a way to use Com­pa­ny­Cam to give recog­ni­tion to crew members.

“[Com­pa­ny­Cam] just helps us and all of our cus­tomers have some accountability.” - Vince Boulet, Pella Trade General Manager

Our guys in the field want to do bet­ter work, they want to do the best of the best, they want to show that and for it to be visu­al to every­body,” said Vince. Those are the types of things we share with them on dif­fer­ent appre­ci­a­tion nights. They can say look at the projects I did, the befor­es and afters,’ so it’s a great sense of pride.”

For Pel­la, Com­pa­ny­Cam is more than an app.

It is our way to com­mu­ni­cate inter­nal­ly and exter­nal­ly,” said Vince. It’s a visu­al piece that’s just as impor­tant for us from a com­mu­ni­ca­tion stand­point as email.”

It’s how we hold our peo­ple account­able, how we show our pride,” con­tin­ued Boulet. Ulti­mate­ly, just com­mu­ni­cate in a way that’s cut­ting edge and above and beyond what every­one in our field and indus­try is doing.”

Using pho­tos to doc­u­ment deliv­er­ies, work, and hold crews, sub­con­trac­tors, and home­own­ers account­able has improved Pella’s qual­i­ty of work and the qual­i­ty of their inter­ac­tions with con­trac­tors and home­own­ers alike.

We’re thrilled that Com­pa­ny­Cam is mak­ing con­trac­tors’ lives a lit­tle eas­i­er, and even more excit­ed that peo­ple like the team at Pel­la Win­dows and Doors are find­ing ways to make Com­pa­ny­Cam work for them!

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