“We went from $1.2M to $8M in the matter of five, six years.”

Guardian Heating & Cooling has been a leader in HVAC installations, repairs, and maintenance in the Chicagoland area since 1953. In 2007, Bob Lange purchased the business after working for the previous owner for 16 years and got to work making it his own.

Right away, he focused his energy on skill building, working one-on-one with each technician to train them on the unique heating and cooling systems they’d encounter across the city. He wanted to ensure the work would be done the way he wanted it to be done once they were off on their own.

This initial focus on quality and training proved successful (they grew 30% in year one), but profits plateaued after several years despite his team working more and more hours and jobs.

To get out of ​“no man’s land,” Bob worked with a coach to shift Guardian’s focus to growth. They started marketing, reorganized the team, and invested in software, including CompanyCam.

Bob and his team started tracking metrics and documenting jobs in CompanyCam, which helped him maintain quality control over each job without being on site.

Conversely, techs loved the security and clarity that came from using CompanyCam. Instant uploads, sorted by project address, make it easy for them to ask questions, request help, and get feedback on more complex jobs.