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Improving Customer Communication in 3 Easy Steps with CompanyCam + Housecall Pro

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Tl;dr

We’ve all been there before: juggling too many jobs, trying to keep everyone up to speed on what’s going on, when you’ll be arriving at a job, filling homeowners in on what got done– it’s a lot to manage.

Customer communication and job management don’t have to be a thorn in your side. Check out these tips on how to improve your customer communication and run your jobs more efficiently with CompanyCam and Housecall Pro. 

We’ve all been there before: juggling too many jobs, trying to keep everyone up to speed on what’s going on, when you’ll be arriving at a job, filling homeowners in on what got done — it’s a lot to manage.

If only two powerful apps had an integration that helped solve all those communication problems…

Oh, wait! That’s what the CompanyCam + Housecall Pro integration does.

Customer communication and job management don’t have to be a thorn in your side. Check out these tips on how to improve your customer communication and run your jobs more efficiently with CompanyCam and Housecall Pro. 


1. Set Clear Expectations for the Homeowner

This isn’t as complicated as some make it out to be. From going out and bidding a job to selling it, dispatching a tech or crew, and sending out an invoice, the homeowner shouldn’t have to play any guessing games on the status of their project. From personal experience, not knowing where work on your home stands is a surefire way to lose out on referral business.

Shameless plug for Housecall Pro here: They make it super easy to let the homeowner know when their job is scheduled. You can even have an on my way” text sent out when a tech or crew has been dispatched to their home to get started!

Maintaining clear communication and letting homeowners know exactly when and what to expect is huge for keeping homeowners happy and securing those referrals.

2. Keep the Homeowner Informed All the Way Through

Communication between you and the homeowner shouldn’t end as soon as you sell the job. Clear and consistent throughout the project lets the homeowner know you value their time and are working on getting the job done as soon as possible.

Now it’s time for CompanyCam’s shamless plug! CoCam’s project timelines are the best way to keep homeowners up to date on progress. Share a complete timeline of all the project photos and videos and let homeowners know as soon as you run into something unexpected. 

This is an excellent way to build trust and show the homeowner that you’re being transparent. No one likes to get an initial bid, only for the final invoice to be way higher because of something unexpected, so letting homeowners see exactly what you see is a great way to keep them informed from beginning to end.

3. Keep in Touch after the Job Is Complete

You’ve done all this work to keep up with the homeowner throughout the sale and completion of the job. But don’t stop there! 

Staying in touch with homeowners after the job is complete is a great way to secure more referral business and keep your company top of mind for any future needs.

Housecall Pro has some awesome features that make scheduling recurring jobs, creating detailed reports, and collecting reviews and referrals unbelievably easy. We all know in this business, word of mouth and referrals are huge in securing the next job, so giving your techs and crews the tools they need to get those 5‑star reviews and neighborhood referrals is crucial.

Pro tip: Use the photos you took in CompanyCam on those Housecall Pro reports, share out a finished project gallery with all the glamour shots, create a few before and afters, and make sure they have their project timeline link saved if they ever need to look back on work that was done. 


The little things really do go the longest way. Showing homeowners that you value their time, are eager to keep them in the loop, and are interested in working with them again down the road are all small things you can do that make a big difference in a homeowner’s experience with your company. 

The CompanyCam + Housecall Pro integration is super slick, so get it set up today!

If you don’t have a CompanyCam account yet, sign up here.

If you don’t have a Housecall Pro account yet, sign up here.

What are you waiting for?!

About Housecall Pro: Housecall Pro is the #1 easiest to use mobile software for home service professionals. The award-winning platform is designed to help companies streamline their business, increase revenue, and improve customer experience. It is equipped with built-in features for scheduling, dispatching, invoicing, and payments, as well as online booking, automated customer interactions such as On my way” texts, review generation, email and postcard marketing, integrations with Google, Amazon, and more.

Jordan Small is a Product Marketing Manager, focused on integrations. She spends her days working alongside our Product team and our industry partners to create impactful content and experiences to educate our CompanyCam users and drive feature adoption. When she clocks out, Jordan enjoys losing at darts, watching stand up comedy specials, and attempting to convince everyone she’s a real 90’s kid.

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