Recently, we were able to sit down with our friend David Buzzelli from JobProgress for a quick webinar. David and Michael spent the hour talking about everything from how the JobProgress-CompanyCam integration works to the nine things every homeowner is looking for in a contractor.
We’ll lay out those 9 things and why they’re so important here, but be sure to watch the full webinar to learn more about JobProgress, our integration, and more!
What is JobProgress: JobProgress is a toll for contractors that allows you to manage your entire business. With JobProgress, you can estimate, invoice, organize, communicate, and manage customer relationships from anywhere. Built for specifically for the pain points contractors face, JobProgress makes it easier than ever to manage it all.
What is CompanyCam: Founded in 2014, CompanyCam is a photo-based solution created for contractors, by contractors. Users can take unlimited photos — which are location and time stamped, sent to the cloud, and stored securely. Every photo is organized by project and instantly available to your team, allowing you to see what’s going on anytime, anywhere. With CompanyCam you can work smarter, avoid costly mistakes and get paid faster.
The 9 Things Homeowners Look for in a Contractor:
- Timeliness — Moving the sales and completion processes along as quickly and efficiently as possible is huge for homeowners. You want to make initial contact as early as possible and keep the timeline short. Work to meet your client’s schedule and make sure they have what they need to feel prepared.
- Quality of Work — Listen to what your client wants, then deliver. Discuss everything down to the materials they want used and then follow through. Focus on doing the job well and efficiently.
- Responsiveness — Clients expect clear and constant communication. They want to know what’s going on, how much longer, what issues you’re running into, etc. Use technology to communicate as frequently and informatively as possible. Answer their questions before they ask them.
- Expertise and Experience — Don’t agree to do a job you or your crews aren’t trained to do. Make it a priority to share your experience and knowledge with your clients. Letting them know that their home is in good and capable hands will put their mind at ease.
- Honesty — Simple — do what you say you’re going to do. Be transparent about timelines and pricing, document everything diligently, and communicate often to let them know you aren’t slacking or taking advantage of them.
- Friendliness — Be kind and patient. Remember, you may be an expert here but this could very well be their first home or first time dealing with a large, stressful project. Try to understand where they’re coming from and don’t get frustrated when they ask questions or don’t quite get it.
- Cost — Be straightforward about the cost of projects. Don’t cut corners on the front end only to surprise a client with the final bill. Fix what needs to be fixed, do the job right, and show them why you’re worth what you’re asking.
- Proximity — People trust their neighbors, so being local is on your side. Don’t be afraid to ask past clients for referrals or recommendations. If your clients are satisfied when you leave, they’ll likely be more than happy to send business your way.
- Online Reviews — Everyone Googles everything. People don’t hop into bed with the first business that pops up in their search results, though. Similar to asking for referrals, ask past clients to leave online reviews for your business on any/all platforms. Word of mouth is huge, and the more happy, positive reviews you have the more eager clients you’ll have knocking down your door.
To hear David and Michael talk more about what homeowners are looking for or to learn about the JobProgress and CompanyCam integration, watch the full webinar here. Special thanks to David Buzzelli and JobProgress for collaborating with us on this webinar.
We host webinars with our partners and other industry experts twice a month, so keep an eye out for announcements on how to register over on our Facebook page.